One board for all work
Created, In progress, Done. Drag a card — the status changes and everybody knows.
IT help desk for teams
Help thatstays.
Every IT problem gets a number, a person and an answer. Your team sees all work on one board — and nobody waits without news.
English · العربية · اردو · हिन्दी · Deutsch · Nederlands
6languages — Arabic and Urdu right-to-left
3clear stages for every task
4answer-time levels (SLA)
42profile pictures to choose
Features
Everything your IT desk needs. Nothing it does not.
E-mail at every step
A new problem e-mails the team. An answer or a new status e-mails the employee — in their own language.
An answer clock
Every ticket has a time to answer: 1 hour when urgent, 24 hours when low. Late tickets turn red.
Six languages
English, العربية, اردو, हिन्दी, Deutsch and Nederlands. In Arabic and Urdu the whole screen turns right-to-left.
Answers before the ticket
While people type, Daem shows help articles. Many small problems are solved in a minute.
Reports that talk
Tickets per day, answer times, SLA %, work per person. Export as CSV.
Safe by default
Hashed passwords, limited sign-in tries, a secret token on every form and a full audit log.
A face for everyone.
42 friendly pictures. Every person chooses one on the profile page — and the team sees who works on what.
Try it
Drag a card. Feel the flow.
This is the idea of Daem: you move the work, and the people are told. Try it here.
Drag a card to another column — or tap it to move it one step.
Created0
In progress0
Done0
0
Inbox of the employeeDrag a card to another column — or tap it to move it one step.
Nobody waits without news
From problem to solved — everyone always knows.
- 1Khalid writes a problem“Outlook does not open.” He gets a receipt with a ticket number.
- 2Hosam gets an e-mailThe support team sees the new task on the board and takes it.
- 3Status: In progressKhalid gets an e-mail: Hosam is working on his request.
- 4SolvedKhalid reads the answer — and can open the ticket again with one reply.
Khalid SalemEmployee
Daem
HosamSupport
Daem · IT Help DeskTo: Khalid
We received your request TCK-2026-00042
CreatedOpen the ticket
Security
Strong like a safe. Simple like a notebook.
Hashed passwords
Passwords are stored with bcrypt. Nobody can read them — not even the admin.
Limited sign-in tries
5 wrong tries in 15 minutes, and that user name or network must wait.
A token on every form
Other websites cannot send forms in your name.
Private files
Attachments are checked, renamed and only open for people who may see the ticket.
Audit log
Who did what, and when: every status, assignment and setting.
Clear roles
Employees see their own tickets. The IT team moves tasks. Admins change settings.
Start in 4 steps
Ready in one afternoon.
- 1
Upload
Put Daem on your web hosting (PHP 8 with MySQL or SQLite). No extra software.
- 2
Install
Open install.php, choose the database and make your admin account.
- 3
Turn on e-mail
Add your SMTP mailbox and send a test e-mail to yourself.
- 4
Invite your team
Add employees and agents. They choose a picture and start.
Questions
Does Daem work on a phone?
Yes. Every page works on a phone. On the board you move a card with the “Move” button.
Which languages are there?
English, Arabic and Urdu (right-to-left), Hindi, German and Dutch. Every person chooses in the language menu, and e-mails come in their language.
Do we need special software?
No. Daem runs on normal web hosting with PHP 8 and MySQL — for example Hostinger. No framework, no build step.
Who sees which tickets?
Employees see only their own tickets. The IT team sees all tickets. Internal notes are only for the IT team.
Can we change the answer times?
Yes. The admin sets the answer time and the solution time for each priority.
